Privacy Policy

Privacy Policy

Your Privacy Matters

At Holiday Point, we value your trust and are committed to protecting your personal information. This Privacy Policy explains what we collect, how we use and protect it, and the choices you have whenever you use our website or book our travel services, flights, hotels, transfers, and tailor-made packages.

1

Why We Collect Your Information

We collect your personal information to deliver the travel services you request and ensure a smooth, secure, and personalized experience. This allows us to manage your bookings, communicate important updates, provide customer support, comply with legal and regulatory requirements, and continuously improve our services.

2

When We Collect Your Information

We collect information whenever you interact with us, both what you provide directly and certain technical data gathered automatically

This includes when you:

  • Register or sign in to your account
  • Make a booking or request a quotation
  • Complete a form or contact our support team
  • Subscribe to newsletters or promotional updates
  • Browse our website using cookies and similar technologies
Automatically, we may also collect your IP address, browser type, device and language settings, and website analytics used to keep our site secure and performing well.
3

What Information We Collect

To arrange and manage your travel, we may collect:

  • Personal details: name, date of birth, nationality, email, and phone number
  • Travel documents: passport, visa, and booking details required by airlines and border authorities
  • Travel preferences: accommodation choices, meal requests, and special or accessibility requirements
  • Account information: username and account identifiers
  • Payment details: billing address and secure payment information, processed by our payment partners
  • Other travellers' details you provide when booking on their behalf
4

Our Legal Basis for Processing

We process your information to fulfill our contract with you, to comply with legal obligations (such as passenger data required by airlines and authorities), for our legitimate business interests, and with your consent where required.

5

How We Use Your Information

We use your information to:

  • Process and manage your travel bookings
  • Send confirmations, itineraries, and travel updates
  • Process payments securely and handle changes or refunds
  • Respond to enquiries and provide customer support
  • Personalise recommendations based on your preferences
  • Improve our website and services
  • Meet legal and regulatory obligations
We never sell your personal information. It is shared only when necessary to deliver your booking or when required by law.
6

Who We Share It With

To arrange your travel, we share only what's necessary with travel suppliers (airlines, hotels, transfer and car-hire companies, tour operators), reservation systems, payment processors, insurers, government and border authorities where legally required, and trusted service providers who support our operations under confidentiality obligations.

7

International Data Transfers

Booking travel abroad often means sharing your information with suppliers in your destination country. Where data is transferred internationally, we apply appropriate safeguards to keep it protected.

8

Data Retention

We keep your information only as long as needed to deliver our services and meet legal, tax, and accounting obligations, after which we securely delete or anonymize it.

9

How We Protect Your Information

Protecting your data is one of our highest priorities. We use secure systems, encryption, and PCI-compliant payment technology, restrict access to authorized personnel only, and regularly monitor and maintain our security practices. While no online transmission is entirely secure, we work continuously to safeguard your information.

10

Your Privacy Rights

Depending on your location, you may access, correct, or delete your data, restrict or object to processing, request a copy, withdraw consent, or lodge a complaint with your data protection authority. Contact us to exercise these rights, and we'll respond within the timeframe required by law.

11

Cookies

Our website uses cookies to function properly, remember your preferences, analyze traffic, and show relevant offers. You can manage or disable cookies through your browser settings, though some features may not work as intended.

12

Third-Party Services & Your Responsibility

Our website may link to third-party sites or work with partners such as airlines, hotels, and payment providers, each with their own privacy policies. Holiday Point is not responsible for their practices or content. With your permission, we may publish your reviews, testimonials, or photos on our website or social channels. If you provide information about other travellers, you confirm you have their permission to share it.

13

How to Contact Us

If you have any questions about this Privacy Policy or how we collect, use, or protect your personal information, our team will be happy to assist you.

Email us at info@holidaywebsite.com and our team will be happy to help.