Welcome to Holiday Point. These Terms & Conditions govern your use of our website and travel services like flights, hotels, transfers, and tailor-made packages. By making a booking or using our website, you agree to these terms, so please read them carefully. They set out your rights, your responsibilities and the conditions under which we provide our services.
Your booking is confirmed only once we have received the required payment, verified availability, and sent you a written confirmation. It is your responsibility to ensure all details provided, i.e passenger names, passport details, contact information, and travel preferences are accurate and complete.
Prices are based on rates, taxes, and exchange rates at the time of quotation and may change until your booking is confirmed and paid in full. While we take care to ensure accuracy, errors can occur. Where an obvious pricing or description error is identified, we are not obliged to honor it and will offer you the correct price or the option to cancel for a full refund.
To secure your booking, payment must follow the schedule shown on your quotation or invoice. Some services require full payment at the time of booking; others may allow a deposit with the balance due before departure. Accepted methods include bank transfer, secure online payment gateways, and other approved methods stated on your invoice. Bookings are not guaranteed until payment is received and confirmed.
We understand that travel plans may change. If you need to cancel your booking, you must notify us in writing as soon as possible. Refund eligibility depends on the type of travel service booked, supplier policies, and the timing of your cancellation.
We may occasionally need to modify travel arrangements due to operational requirements or circumstances beyond our control. Where possible, we'll notify you promptly and offer suitable alternatives. Changes may include flight schedule updates, hotel substitutions of a similar standard, itinerary adjustments, transfer or activity changes, and changes required by suppliers or local authorities. Customer-requested changes after confirmation are subject to availability and may incur additional charges.
It is your responsibility to ensure that you possess all required travel documents before departure, including a valid passport, visas, health certificates, travel insurance, and any other documents required by your destination.
Holiday Point is not responsible for denied boarding, entry restrictions, or travel delays resulting from incomplete, incorrect, or expired travel documentation.
To ensure a safe and enjoyable travel experience, customers are expected to comply with all applicable laws, airline regulations, hotel policies, and local customs throughout their journey.
Holiday Point acts as an agent arranging travel services with trusted third-party suppliers. We carefully select our partners and handle every booking professionally. However, we cannot accept responsibility for circumstances beyond our reasonable control, including flight delays or cancellations, weather, natural disasters, government restrictions, political events, supplier operational changes, and other force majeure events.
To the extent permitted by law, our liability is limited to the value of the services booked through us, and we are not liable for the acts, omissions, or default of independent suppliers. Whenever possible, we'll work with our partners to minimize disruption to your plans.
Your privacy is important to us. Personal information collected during the booking process is handled in accordance with our Privacy Policy and is used solely for providing travel services, processing bookings, communicating important updates, and meeting legal obligations.
We do not sell your personal information to third parties.
By using the Holiday Point website, you agree not to misuse our services or interfere with the operation or security of the website. Any unauthorized use, fraudulent activity, or attempt to access restricted areas may result in suspension of access and legal action where appropriate.
These Terms & Conditions are governed by the laws applicable to the jurisdiction in which Holiday Point operates. Any disputes arising from your use of our website or travel services shall be resolved through the appropriate legal authorities within that jurisdiction.
Holiday Point reserves the right to update or modify these Terms & Conditions at any time to reflect changes in our services, business practices, or legal requirements.
If you have any questions regarding these Terms & Conditions or require assistance with your booking, our team will be happy to help.
